Travel Ombudsman

Last updated: August 2026

This English version is provided for information only. In the event of any discrepancy, the French version prevails.

Complaint to the restaurant first

In the event of a dispute, please first send your written complaint to the management of the establishment:

Loon Garden Restaurant — ZI, 25 rue du Canton Cailloutis, 59279 Loon-Plage, France
Phone: 03 28 63 74 89

Referral to the ombudsman

Once you have contacted the management of the establishment, and failing a satisfactory reply within one month, you may refer the matter free of charge to the French Travel Ombudsman (Médiateur Tourisme et Voyage):

Médiation Tourisme et Voyage (MTV)
BP 80 303
75823 Paris Cedex 17, France

The referral procedure and the form are available at www.mtv.travel.